Privacy Policy

How ProofGrid collects, uses, and protects your information

Last Updated: 8/1/2025

Overview

ProofGrid, developed by The Algorithm, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our authentication platform and website.

Information We Collect

Information You Provide

• Account Information: Name, email address, company details when you sign up

• Contact Information: Data submitted through contact forms or support requests

• Billing Information: Payment details processed securely through third-party providers

• Configuration Data: Authentication settings and module configurations you create

Information We Collect Automatically

• Usage Data: How you interact with our platform and website

• Technical Data: IP addresses, browser type, device information, log files

• Performance Data: API response times, error rates, system performance metrics

• Authentication Logs: User login attempts, security events (as part of our service)

How We Use Your Information

Service Provision

• Provide and maintain ProofGrid authentication services

• Process authentication requests and maintain security logs

• Provide customer support and technical assistance

• Send service-related communications

Business Operations

• Improve our platform and develop new features

• Analyze usage patterns to optimize performance

• Comply with legal obligations and security requirements

• Prevent fraud and unauthorized access

Marketing (With Consent)

• Send product updates and feature announcements

• Share relevant industry insights and compliance information

• Invite participation in surveys or feedback sessions

Information Sharing

We Do Not Sell Your Data

ProofGrid never sells, rents, or trades your personal information to third parties.

Limited Sharing Circumstances

• Service Providers: Trusted vendors who help us operate our platform (hosting, payment processing, customer support)

• Legal Requirements: When required by law, court order, or to protect our rights

• Business Transfers: In the event of a merger, acquisition, or sale of assets

• Security Threats: To investigate potential security breaches or fraud

Your Customer Data

• Authentication data you process through ProofGrid belongs to you

• We act as a data processor for your authentication and audit data

• We implement appropriate safeguards to protect your customer data

• You control data retention and deletion policies for your users

Data Security

Technical Safeguards

• Encryption in transit and at rest

• Regular security audits and vulnerability assessments

• Access controls and authentication protocols

• Secure data centers with physical security measures

Organizational Safeguards

• Limited access to personal data on a need-to-know basis

• Regular security training for our team

• Incident response procedures

• Data retention and deletion policies

Your Rights

Access and Control

• View and update your account information

• Download your configuration data

• Request deletion of your account and data

• Opt out of marketing communications

Data Portability

• Export your authentication configuration

• Receive your data in a structured, machine-readable format

• Transfer your data to another service provider

European Users (GDPR)

• Right to access your personal data

• Right to rectify inaccurate information

• Right to erasure ("right to be forgotten")

• Right to restrict processing

• Right to data portability

• Right to object to processing

Data Retention

• Account Data: Retained while your account is active plus 90 days after closure

• Authentication Logs: Retained according to your configuration settings

• Billing Records: Retained for 7 years for tax and legal compliance

• Marketing Data: Until you unsubscribe or request deletion

International Data Transfers

• ProofGrid operates globally and may transfer data across borders

• We implement appropriate safeguards for international transfers

• EU users: We ensure adequate protection for transfers outside the EU

• We comply with applicable data transfer regulations

Cookies and Tracking

• Essential Cookies: Required for platform functionality

• Analytics Cookies: Help us understand how our website is used

• Preference Cookies: Remember your settings and preferences

• You can control cookie settings through your browser

Updates to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Email notification to registered users

• Notice on our website

• In-app notifications for significant changes

Contact Information

Privacy Questions:
Email: privacy@the-algo.com

Data Protection Officer:
Email: dpo@the-algo.com

General Inquiries:
Email: info@the-algo.com